Privacy Policy

At Freshlys Family Farms, accessible from freshlysfamilyfarms.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Freshlys Family Farms and how we use it.

1. Information We Collect

We collect personal information that you provide to us when you create an account, place an order, subscribe to our newsletter, or contact us. This may include:

• Name and contact details (email address, phone number, physical delivery address).
• Account credentials (password hashes).
• Order history, pickup preferences, and referral code usage.
• Information provided through customer support chats or feedback forms.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our e-commerce platform.
• Process and deliver your order, and send order confirmations/invoices.
• Understand and analyze how you use our website to improve your experience.
• Develop new products, services, features, and functionality.
• Communicate with you for customer support, updates, and promotional purposes.
• Process loyalty points and track referral code rewards.

3. Payment Information Security

All online payments are securely handled by our payment processor, Paystack. Freshlys Family Farms does not store or process your credit card or mobile money PIN on our servers. Your payment information is directly protected under Paystack's security standards and PCI-DSS compliance.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third parties to execute essential business operations, such as:

• Delivery dispatch services to route your orders to your location.
• Cloudinary for hosting review photos uploaded by users.
• Supabase for database hosting and secure authentication management.

5. Cookies and Web Beacons

Like any other website, Freshlys Family Farms uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information (e.g., maintaining your active shopping cart items).

6. Your Rights

You have the right to access, update, or request deletion of your personal account details. You can do this at any time by logging into your account dashboard or contacting our support team via Contact Page.

7. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at privacy@freshlysfamilyfarms.com.